Refund policy

Last updated: August 6, 2026

At Orvo One™ we stand behind every bottle. This policy explains exactly how returns, refunds, and our 365-day money-back guarantee work.

Our 365-Day Money-Back Guarantee

We offer a 365-day money-back guarantee on qualifying orders. If you're not satisfied, you have 365 days from the date you receive your order to request a refund under the terms below.

Important — please read:

  • The guarantee applies to your most recent order only — not to every order you have placed over time.
  • The guarantee is limited to one satisfaction refund per customer or household.
  • To qualify, the order must have been placed and received within the 365-day window, and you must contact us to start the process before returning anything.

How to Start a Return or Refund

All returns must be authorized before you send anything back.

  1. Email us at support@orvoone.com with your order number and the reason for your return.
  2. We'll reply with return instructions and, if applicable, the return address.
  3. Items sent back to us without first requesting and receiving return authorization will not be accepted or refunded.

Eligibility & Condition

  • Your request must be made within 365 days of receiving your order.
  • Only your most recent order qualifies for a refund.
  • For a change-of-mind or wrong-item return (unopened product): the item must be unused, unopened, and in its original packaging, with proof of purchase.
  • For a satisfaction-guarantee refund (you tried it and it wasn't for you): we do not require you to ship back a full, sealed bottle. We may ask you to return the remaining product/bottle or provide photo proof so we can process your refund and improve our formula.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • If a return is approved, you'll print your own return label using the return address we provide in your authorization email.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us at support@orvoone.com within 7 days of delivery with photos, and we'll make it right at no cost to you — replacement or full refund, your choice.

Subscriptions & Cancellations

  • You can cancel your subscription any time before your next billing/refill date from your account or by emailing support@orvoone.com.
  • Cancelling stops future charges. Orders that have already been billed or shipped follow the standard return terms above.
  • We are not able to refund a subscription order simply because a renewal was forgotten — but if you reach out promptly after an unwanted renewal ships, we'll do our best to make it right.

Exchanges

The fastest way to get what you want is to return the eligible item and, once approved, place a new order separately.

Non-Returnable Items

For health and safety reasons, we cannot accept returns of opened or used product for a standard (non-guarantee) return, or of gift cards. This does not limit your rights under the 365-Day Money-Back Guarantee above.

European Union — 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, provided the item is unused, in original packaging, with proof of purchase.

Refunds

Once we receive and review your return/refund request, we'll notify you whether it's approved. Approved refunds are issued to your original payment method only. Please allow time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval and you haven't seen it, contact support@orvoone.com.

Abuse

We reserve the right to refuse or limit refunds where we identify pattern abuse of this policy (e.g., repeated guarantee claims, resale, or fraudulent chargebacks).

Questions? Email us any time at support@orvoone.com.